Product Warranty
Product Warranty
Navigating product warranties can be overwhelming. To simplify the process and help you get the most out of your coverage, we're here to assist you in identifying applicable warranties for your purchases.
If you are experiencing an issue with your appliance, we recommend that you check the troubleshooting guides in the user manual first. If it cannot be resolved in this way, please complete the form below and return to us.
We reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs if upon inspection the failure is not covered under warranty. This includes incorrect Installation, neglect, misuse, lack of maintenance, insufficient cleaning and scale build up.
Goods will be supplied with the manufacturer's (or the manufacturer's appointed agent) warranty and will correspond with their description and specification being free from defects in material and workmanship for a period of 12 months from delivery unless otherwise stated in the product's description or agreed in writing by us.
The Company (Ceonline Ltd) shall be under no liability under any warranty, condition or guarantee if the goods in question have not been paid for in full.
Ceonline shall be under no liability for any defects arising from incorrect installation, negligence, fair wear and tear, damage, incorrect use, or lack of maintenance including following manufacturer’s servicing recommendations.
Where applicable, parts and labour guarantee only applies to goods supplied in the UK Mainland. Some manufacturers operate a “return to base” guarantee whereby the goods must be returned to them, Ceonline does not offer compensation, replacement or loan equipment in these cases. Manufacturers may also wish to inspect items before a replacement is arranged, they reserve the right to do so.
Consumable parts are not covered under guarantee, these include bulbs, door seals and glass.
Ceonline endeavours to handle all service calls quickly and efficiently, in order for us to do this the customer is required to complete a service request form. If a customer requests a service call and no fault can be found with the goods, then payment for the call will be taken from the service request form.
Ceonline will not authorise any warranty call/repair during the warranty period without the prior authorisation (to Ceonline) of the manufacturer (or manufacturer's agent). The manufacturer (or agent) shall dictate the service arrangements.
Except in respect of death or personal injury caused by Ceonline’s negligence, Ceonline is not responsible for any consequential loss or damages connected to the breakdown or failure of goods supplied (including loss of business, contracts or profits).
If you have checked the user manual and are sure that you have followed the instructions, you can request a warranty call out by downloading the below forms and emailing them to: info@ceonline.co.uk
Start your warranty call here:
